Before the tectonic shift felt by businesses and industries across the U.S. due to the pandemic, our team was spending thousands of hours and budget on one task. Nine Bennett Thrasher associates monitored, manually opened, downloaded, logged and updated billing codes to confirm and initiate signed client engagement letters. This task was a 2-thousand hour per year job. BT’s Technology Services team digitally transformed one redundant task, and engagement letters are now processed in mere minutes, thanks to the implementation of Robotic Process Automation (RPA).