Focusing on improving our clients’ experience results in an NPS increase from 83 to 86.
Boston, January 2018 -- KLR, a premier accounting and business advisory firm is pleased to announce that its Net Promoter Score reached 86. NPS measures client experience. It offers a barometer of how likely people are to recommend our services to other individuals. KLR’s score of 86 is strongly indicative of excellent client loyalty.
“Exceeding our clients expectations drives everything that we do at KLR”, said Alan Litwin, Managing Director. “These results are a sign that our dedication to providing unparalleled services continues to be successful. Our clients’ loyalty justifies our Firm’s values, focus and dedication to providing the highest level of service.”
KLR’s 86 rating is based on the Firm’s own 2017 NPS survey of its clients.
NPS is the result of a survey on clients’ direct feedback and measures the loyalty that exists between a provider and a business. The results calculated the percentage of KLR’s clients who qualify as “promoters” (rating the company 9 or 10 on a 0-to-10 point scale) minus the percentage who are “detractors” (rating 6 or lower). Scores can range from -100 to +100 with scores of +50 and higher considered a “best in class” client service level. A high NPS is often associated with strong and valued relationships.
KLR is a New England Regional Public Accounting Firm that is ranked among the Top 100 firms in the United States. From its five office locations in Boston, Newport, Providence, Shanghai, and Waltham, the 250+ person firm provides assurance, tax, and business advisory services to private and publicly-held companies throughout the United States and abroad. KLR is a member of Leading Edge Alliance Global, the 2nd largest international professional association of independently-owned accounting, financial, and business advisory firms.